Founder & Business
Automated Customer Service: Nike Just Stole My Heart
A skeptic of automated voice response gets won over by Nike's customer service experience. Credit where credit is due.
·customer-service, ux, marketing
I can't believe that I'm writing this. But I have to give credit where credit is due. I just called to check on an order that I placed with Nike.com a while ago that hasn't yet been delivered. My first reaction to the automated voice response was a negative one. I hate those things. Normally, [...]
Note: This article was originally published on Sys-Con Media. The full text is no longer available at the original URL.
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